General Terms and Conditions – southofheaven.nl

1. General

1.1 These general terms and conditions apply to all offers, orders, and agreements made via southofheaven.nl, hereinafter referred to as “the Website”.
1.2 The Website is operated by Stichting M-Events, located at Boschstraat 5, 6211 AS, Maastricht, registered with the Chamber of Commerce under number 69198349, VAT number NL857778717.B01

2. Applicability

2.1 These terms apply to all agreements between the Website and the user.
2.2 Deviations are only valid if agreed upon in writing.

3. Quotations and Prices

3.1 All prices on the Website include VAT, unless explicitly stated otherwise.
3.2 Prices and specifications may be changed without prior notice; however, orders already placed will be processed at the price valid at the time of ordering.

4. Formation of the Agreement

4.1 An order is only final after the receipt of an order confirmation from the Website.
4.2 The Website reserves the right to refuse an order or – if already accepted – to dissolve the agreement.

5. Payment

5.1 Payment can be made using the payment methods accepted by the Website (iDEAL, Bancontact, credit card, etc.).
5.2 Payment must be made on the day the order is placed, unless otherwise agreed.

6. Delivery

6.1 The Website offers the following delivery methods:

  • Standard Package (PostNL / DHL / [other couriers])
    • Cost: depends on quantity and products
    • Delivery time: 1–3 business days within the Netherlands, 3–5 business days within the EU

  • Pick-up on location
    • Pick-up is possible at multiple addresses, by appointment between [09:00 and 17:00 Monday to Friday, excluding public holidays]

6.2 Delivery time begins after receipt of payment and is a target term, not a strict deadline.

7. Cancellation and Returns

7.1 Right of Withdrawal (for consumers)

  • You have the right to cancel (withdraw from) your purchase within 14 days without stating a reason.
  • The withdrawal period starts on the day you receive the product.

7.2 How to Withdraw

  • Send a clear statement via email to [shop@southofheaven.nl ] or use the withdrawal form available on the Website.
  • You will receive confirmation within 14 days.

7.3 Returning Items

  • Return address: [Boschstraat 5 | 6211 AS | Maastricht]
  • Return shipping is at your own expense, unless explicitly stated otherwise.
  • Always include your order number in the return shipment.

7.4 Refunds

  • We will refund the purchase amount (including standard delivery costs) within 14 days after receipt of the withdrawal notice.
  • We may withhold the refund until we have received the returned product or proof of return.
  • Any extra costs due to chosen expedited shipping will not be refunded.

7.5 Exclusion & Depreciation

  • The right of withdrawal is excluded for customized or sealed products that are unsealed after delivery for hygiene reasons.
  • If the product is devalued due to use beyond what is necessary to assess its nature, characteristics, and functioning, compensation may be charged.

8. Warranty and Conformity

8.1 The Website guarantees that the products comply with the agreement, public information, and reasonable expectations.
8.2 Legal warranty: consumers are entitled to a sound product that meets the expected functionality.
8.3 In case of defects, please contact [shop@southofheaven.nl | +31433433337], including your order number, description of the issue, and photos if necessary.
8.4 In justified cases, the Website will repair or replace the product free of charge, unless impossible. Refunds may be issued in case of replacement.

9. Liability

9.1 The Website’s liability is limited to direct damages up to the invoice amount.
9.2 The Website shall not be liable for indirect damages such as consequential loss, lost profits, loss of data, etc., unless required by law.
9.3 The Website is not liable for damage caused by improper use or careless transport by third parties.

10. Privacy and Personal Data

10.1 Personal data is processed in accordance with the Website’s Privacy Policy.
10.2 The Website implements appropriate security measures in compliance with the GDPR.

11. Force Majeure

11.1 In case of force majeure (such as natural disasters, transport issues, pandemics, strikes), the Website is entitled to suspend performance or dissolve the agreement without liability for damages.

12. Complaints

12.1 Complaints can be sent via email to info@southofheaven.nl or by post to the company address.
12.2 Within 14 days of receipt, you will receive confirmation of your complaint and – if possible – a suggested solution.

13. Applicable Law and Jurisdiction

13.1 All agreements are governed by Dutch law.
13.2 Consumers may – in addition to going to court – submit complaints free of charge to the Disputes Committee of the Thuiswinkel Organization or via the EU’s ODR platform.